Our Terms and Conditions of Business

Introduction

Our terms and conditions of business (hereinafter referred to as the "Terms and Conditions") are the terms and conditions upon which Rebecca Marsala Limited (“we or us") make our website (the "Website") available to you and more specifically detail any of the services we may provide to you from time to time, whether in person, over the phone or via the internet.

About Rebecca Marsala Limited and how we conduct our business with you

Making a purchase with Rebecca Marsala Limited couldn’t be easier.  Simply browse our shop online and then add any bouquets or gifts that you wish to buy to your shopping cart.  Once you’re satisfied with your selection, click on the 'Checkout' button you’ll be asked to provide a few details which we’ll need in order to complete your order. 

Please note that any personal data you provide to us will only ever be used for the purpose of your order and will not be stored for any other reason.  This enables us to comply with the Data Protection Act 1998 but for further information on this, please see our Privacy Policy.

Making online payments to us

We accept most major debit or credit card payments. If you’re shopping with us from outside of the UK then simply place your place and your credit card company will convert the transaction into your local currency for you.  However, should you have any queries concerning this then you should contact your own bank provider for further information since we are not made privy to this.

About our products

All our products are described and pictured to the very best of our ability on our website.  However, due to the very nature of our business, not all products will be precisely as shown and will always vary in terms of colour and stage of budding/flowering etc. 

Where possible we will deliver your flowers in bud to ensure longer life and all our products are subject to availability.  We therefore reserve the right to substitute your order with a product of equivalent value and/or quality without notice.  However, where we are unable to supply either part or all of your order (for example, due to unavailability) then we will notify you of this as soon as possible and will always endeavour to offer an alternative solution for you.

Should you choose to cancel your order due to unavailability of products then we will reimburse your payment as soon as possible and never more than 30 days’ after the intended delivery or collection date.

Our pricing structure

All our prices are shown on our website and include VAT.

Placing an order with us

When you place an order with Rebecca Marsala Limited, you agree to be bound by our terms and conditions in their entirety.

Delivery

Please note that all our deliveries are subject to availability and will be confirmed to you when you place an order with us.

Cancellations, amendments and refunds

If for any reason you wish to either cancel or amend your order then it is important you do this as soon as possible.

Refunds may occasionally be given at the sole discretion of the management. However, due to the perishable nature of our products you are required to make any complaint within 1 working day of the delivery of your flowers. If you are unable to bring the flowers to us directly then we will accept photographs of the flowers, together with a description of any complaint you might have about them.  We will always endeavour to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of the complaint.

Unfortunately we cannot cancel any order which has already been dispatched and we reserve the right to deduct an amount for any diminished value of goods – for example, if specific flowers or arrangements have been ordered to fulfil your order.

You are entitled to cancel payment at any time where you suspect fraudulent activity on your credit or debit card but we would request notification of this as a matter of urgency.

Our complaints policy

We hope that you will love our products and that you will recommend us to others.

If, however, you have any reason to complain about either our products or our service then please let us know as soon as possible.  You can do this by [insert details]

In the unlikely event that we are unable to resolve your dispute or complaint then we undertake to comply with the Alternative Dispute Service for Consumer Disputes (Competent Authorities and Information) Regulations 2015.  Full details can be found by clicking here: www.small-claims-mediation.co.uk or you can seek independent legal advice from either a solicitor or the Citizens Advice Bureau.

Disclaimer

We always make every attempt to ensure that both our website and the services we offer to you remain fully operational at all times and are error-free.  However, we cannot guarantee this and therefore accept no responsibility howsoever caused for any defects and/or interruption of either our website or our services.  We will therefore consider ourselves released from our obligations under these terms and conditions of business in the event that an event occurs outside of our control which renders the provision of our website and/or our services either impossible or impractical. 

We accept liability for death or personal injury arising from our negligence although our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with the order you place with us shall be limited, per claim or by series of connected claims shall be limited in accordance with the guidance provided to us by our insurers.

Abuse of service

We reserve the right to refuse an order if we believe your use of our services, either directly or indirectly, is for any unlawful purpose or may cause distress or offence to any person.

General provisions

We reserve the right to amend our terms and conditions of business from time to time.  You are therefore advised to review them periodically since any orders you place with us imply that you give your consent to them in their entirety.

If any Court of competent jurisdiction considers any of our terms and conditions of business to be ineffective, invalid or unenforceable then the remaining provisions shall remain in full force and effect.

We shall ensure that we comply with all requirements laid down by all current data protection legislation including, without limitation, the Data Protection Act 1998 (as may be replaced, modified or re-enacted from time to time).  Consequently we will only ever use personal data received from you for the purpose of fulfilling our obligations under these terms and conditions of business.

A person who is not a party to the agreement between us has no rights for the purpose of the Contracts (Rights of Third Parties) Act 1999 nor to enforce any of these terms and conditions of business.  However, this does not affect any right or remedy which otherwise exists.

Our terms and conditions of business shall be governed by and construed in accordance with English law and you agree (as do we) to submit to the exclusive jurisdiction of the English Courts.

Our intellectual property

All other rights, including copyright on our website are owned by Rebecca Marsala.  Any use of our website or its contents, including copying or storing images or other data in whole or in part, is strictly prohibited without our express permission.  You may not therefore modify, distribute or repost something from our website for any purpose.

Our contact details

Our contact details are as follows:

Rebecca Marsala - 2 Frances Cottages, Mowbray Drive, Linslade, Leighton Buzzard, LU7 2PH. Telephone 01525 384 427.  Email: Rebecca@RebeccaMarsala.com